CustomerReviews & Stories

"They did a great job and were honest about what needed to be done and was careful to try and keep my cost down, he even took me home and picked me up when my truck was done, I would definitely recommend this shop."

— Facebook Review

"I went to Orange Dog Garage looking for a trustworthy and locally-owned shop for my Hyundai Accent. Originally, I took my car to a corporate chain brake & muffler shop, where they said I needed new oxygen sensors and a new catalytic converter (parts alone would have been $1,200). They couldn't explain exactly why those were necessary, so I went on the hunt for a better shop. Online reviews led me to Norm at Orange Dog Garage, and I'm so glad I took my car there. He took his time in evaluating the problem, and found that there were NO new parts needed (just some disconnected wiring). He literally saved me from spending almost $2,000 in parts and labor. He did convince me that some brake work was needed (I have been putting it off for a while), so I had him do the work. Car is running smoothly. Only issue for me was the distance--he's pretty far out there in Clarence. But totally worth it."

— Google Review

"The quality of the work and attention to detail were outstanding. They were honest and ethical and did an excellent job at a very good price. I would recommend this mechanic without hesitation."

— Google Review

"Best mechanic in the area! Norm is very respectful, doesn't treat you like you don't know what you're talking about, and more importantly doesn't try to sell you anything you don't need. Recommended for anyone!"

— Google Review

"Excellent trustworthy service as always. I always recommend this garage."

— Facebook Review

"I had been having ignition problem with my 2007 Ford Explorer. I brought it to a local Ford dealer and they told me it was a bad coil and plug. Replaced both, warranty only covering the coil not plug and still had to pay a deductible. Still having the same problem after about a week, I brought it back to a different Ford dealer. They said they could not figure out the problem (“No Codes”) but recommended replacing all the coils. Warranty would not cover this because there was no definitive failure. I then brought the Explorer to The Orange Dog Garage. After explaining everything to Norm he spent about 15 minutes looking at my Explorer and found that I had a broken spark plug. He told me he could replace the plug while I waited. Since I already replaced one I had him replace them all, and even though he did not recommend replacing the remaining coils I had them replaced as well. The broken plug had broken in a way the Norm could not get it out by normal means. This was a Saturday morning, not having any way of getting the plug out Norm told me I may be without my vehicle until Monday or Tuesday. I told him that was going to be a problem. Norm then went to his office and five minutes later he was on his way to pick up the tool to remove my broken plug. He went out of his way to get me up and running. My total bill was about 75% less than what I was quoted at Ford to replace just the coils. The biggest expense was replacing the coils, which Norm did not try selling me. This is why I will continue to have The Orange Dog Garage service all my vehicles."

— Google Review

"Norm has been taking care of our family for the last four years. We found him when one of our sons was having issues with his "beater". He services our children's old vehicles and is always good to them. He is fair in price and gets the job done quickly. My husband and I take our newer vehicles to Norm as well. Norm has one of the cleanest garages around and does great work. We have had great experiences at the Orange Dog Garage."

— Google Review